Samsung Responds to Galaxy Note 8 Battery Issue

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Galaxy Note 8

Reports have been going around that a significant number of Samsung Galaxy Note 8 users have been experiencing an unexpected battery-related issue with their devices. Some handset owners have been reporting that they couldn’t charge or turn on their handsets after the batteries ran dry.

The issue is not restricted to only the Galaxy Note 8 with few reports suggesting that it affects some Galaxy S8, Galaxy S8 Plus and Galaxy Tab S3 users. Users said their units refused to charge after the battery hit 0%.

The issue doesn’t appear to be safety related and seems more likely to do with power management. A small amount of energy needs to remain in the phone to help kick start charging control. This is an issue that plagues some other phones as well.

Reports of the issue first surfaced in late December, but the Galaxy Note 8 had been in stores for a full quarter at that point. Millions of units were sold in the months leading to Christmas. The battery issues are deemed not as dangerous as the Note 7 defective batteries.

Samsung has now offered an official statement on the matter, saying they’ve only received a few reports and are yet to collect detailed information about the affected units. The following statement was issued:

“Samsung takes all reports of this kind, of course, seriously. We have received only a very small number of customer inquiries that can be linked to charge management. Unfortunately, we can only comment on the matter further, if we have more detailed information about the affected devices.”

Consequently Galaxy Note 8 users are advised to not let their phone run out of juice. If your device has been affected you could get warranty replacements by contacting the carrier you bought it from or Samsung directly if you have an unlocked unit.

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